Frequently Asked Questions

When can I expect the cleaner to arrive?

Seamless bookings and exceptional cleanings is our priority. We will always do our best to arrive at the time of your selected cleaning appointment. However some things like traffic are out of our control, therefore please allow a 45-minute window for your home cleaning specialist to arrive.

Can I reschedule or cancel?

We understand that schedules change and things can come up, so flexibility is important. If it is still 48-hours before your booking— with just one-click, it is easy to reschedule or cancel your cleaning directly from your email confirmation.

Canceling with less than 48-hours notice?

If it is less than 48-hours until booking, you can still cancel your cleaning by phone. However, please note that the deposit is non-refundable because the cleaning supplies and staff hours have been committed.

What are your office hours?

Your cleaning can be seamlessly booked online in as little as 60 seconds. However, if you need to reach us by email or phone we are available Monday through Sunday from 8am—7pm. Closed on Wednesdays.